Our products are genuinely hand-made in small batches so you may find some variation in colour, scent, texture or wrapper between batches or orders.
We hope that you are delighted with your purchase from us, however if you find there is a problem with your order please contact us within 14 days and let us know what the issue is with the product(s) supplied.
Contact us by email including a photo of the goods to meganandwillowuk@gmail.com
and we will do our best to help you.
If you are not satisfied with the products please return them to us
and once the goods have been received back by us, we would issue a full refund
(excluding postage, which must be paid by the customer).
For hygiene reasons, we are unable to offer refunds or exchanges for products that have been opened or used, unless an incorrect item has been shipped or the goods are faulty.